We ship within a maximum of 48 hours of receiving the order. It takes about 7-8 days for the parcel to reach your doorstep. However, this is an estimated time; depending on the location, it may be about 2 days earlier or later. We do not offer express delivery at this point of time. If you are ordering for your vacation or as a gift to be delivered within a specific time, please reach us at admin@lokait.com or Whatsapp/call at +91-6363383857 to understand delivery timelines before ordering.
You can file an exchange request if the product does not fit you. Send us an exchange request by email at admin@lokait.com or Whatsapp/call at +91-6363383857 no later than 5 days of receipt of the product.
We will initiate shipping of a fresh pair with the correct size. We will arrange for a courier pick up at your location to pick the original parcel. Shoes sent back without the shoe box are not accepted for returns or exchange since they get crushed/damaged during return transit. Size exchange can be done not more than once.
If we don't have the exchange size in stock, we will initiate a refund to your payment method within 2 days of receiving the return parcel and send you refund details over email. If the return is done because of any reason other than sizing, an amount of Rs.250 will be deducted as return courier charges and the remaining amount will be refunded. Returned shoes that are worn, damaged, washed or without the shoe box are not accepted for refunds.