Exchange and refund

Payment Terms: We offer Prepaid and Partial COD modes of payment. For partial COD, a small amount (less than Rs.100) is to be paid upfront and the rest on parcel receipt. This is to reduce fraudulent orders and environmental damage of shipping such orders for hundreds of kilometers.

For partial COD orders, if the customer refuses to accept the parcel, or repeatedly refuses to pick up call from delivery person leading to a returned parcel, the partial payment will be deducted towards courier charges. Such orders are shipped back to us through long distances leading to high shipping charges, losses and environmental damage. A maximum of 3 attempts will be made, and our customer care will follow up closely to try deliver the parcel.

We ship within 48 hours of receiving the order. It takes about 7-8 days for the parcel to reach your doorstep. We do not offer express delivery.

If the product does not fit you, send us an exchange request by email at admin@lokait.com or Whatsapp/call at +91-6363383857 no later than 5 days of receipt of the product. We will initiate shipping of a fresh pair with the new size. We will arrange for a courier pick up at your location for the original parcel. Shoes sent back without the shoe box are not accepted since they get crushed during transit. Size exchange can be done once.

Any refund for any reason will have a deduction of Rs.250 towards back and forth shipping charges. The return request must be raised no later than 5 days of receipt of the product. The remaining amount will be refunded. Shoes that are worn, damaged, washed or without the shoe box, or a return request raised after 5 days of receipt of product are not accepted for refund.